We hope you ADORE everything you buy from us, but we understand that sometimes a return is necessary.
- All returns are for MERMAID COVE CREDIT only, no cash refunds will be given. The credit will be equivalent to the purchase price minus any shipping costs. Mermaid Cove is NOT responsible for return shipping cost.
- Jewelry, leggings, Outlet items, and sale items are final sale and non-returnable.
- Returns may be shipped back to Mermaid Cove at the address below for a store credit — or — may be taken to any Mermaid Cove store and it will be exchanged or a credit will be issued.
- We do not accept returns at our Outlet location
- Returns must arrive at Mermaid Cove within 2 weeks after order delivery date (14 Days).
- All returned items must have the original tags attached and accompany your invoice. We cannot issue a credit without an invoice.
- Items must be unworn, unwashed and free of any odor. Any returns that appear to be worn, washed, or have an odor will be refused.
- Any refused returns will be donated to a local charity or shipped back to the customer, at their expense.
- Online purchases may be returned via the address below
- Shipping Fees are NOT refundable
DAMAGED OR DEFECTIVE ITEMS:
- In the event an item is defective or damaged customer must email firstname.lastname@example.org within 3 days of delivery. Pictures of the defective area must be included in email along with customer information. Mermaid Cove will contact customer with instructions for return. No damaged or defective items will be accepted after 3 days of delivery. No exceptions.
- Any item purchased during our Facebook or a credit to use on another Live Sales Event.
- Credits may not be used on our website or our stores, no exceptions.
4557 Long Beach Rd. SE
Southport, North Carolina 28461